Crisp Chat

Magento 2 Extension — User Guide & Documentation

Magento 2.3.x / 2.4.xBy MagepowAdmin + Frontend

Vendor
Magepow Extensions

1 · Installation

Two ways to install — via Composer or by uploading the app folder. Both end with the same Magento CLI steps.

Before you begin: install the extension on a staging/test server first, and take a full backup of your files and database — especially on a live store.

System requirements

Magento 2.3.x / 2.4.x installed and working
PHP, MySQL/MariaDB and web server meeting Magento 2 system requirements
SSH access to run Magento CLI commands

Method 1 — Install via Composer (recommended)

Open a terminal in your Magento 2 root directory and require the package:
```
composer require magepow/crispchat
```
Run the Magento setup upgrade:
```
php bin/magento setup:upgrade
```

Deploy static content (production mode):

php bin/magento setup:static-content:deploy -f

Flush the cache:
```
php bin/magento cache:flush
```

Method 2 — Manual install (upload `app` folder)

Download the extension package and unzip it. Upload the app folder to your Magento 2 root so it merges with the existing app directory.

Run the following commands from the Magento 2 root:

php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy -f
php bin/magento cache:flush

Log out of the Admin panel and log back in to refresh access permissions, then clear the cache under System > Cache Management.

Tip: while configuring the store, disable full-page and additional PHP caches (Varnish, Redis, OPcache/APCu) so changes appear immediately. Re-enable them when you are done.

2 · Configuration & Usage

All settings live in the Magento Admin panel. Screenshots below match the default Admin theme.

Configuration

To Enable/Disable the module,go to Store > Configuration > Magepow > Crisp Chat

enable disable

How does Crisp Chat extension work?

InStore > Configuration > Magepow > Crisp Chat

backend config

Crisp Website ID: Enter your ID to get the crisp box chat. Please follow this guide to get your website Crisp ID
Enable Mode JS:This feature will help you increase the speed of the website. You can test your website speed via Gtmetrix or Google PageSpeed Insights. Howerver, your image will be invisible until you mouse over on this so please consider it carefully.

Results

After finished checkout step, please load your website once again and check the result

frontend

3 · Support

Found a bug or need customization? Contact us — we usually reply within 24–48 hours.

Need help?

Ticket support: support.magepow.com — we reply within 24–48 hours (usually much faster). Please include your Magento version, extension version and screenshots/error messages.
Documentation: docs.magepow.com
Video tutorials: Magepow on YouTube

Bug reports

If you find a bug, please report it via the ticket system with steps to reproduce, expected vs. actual behavior, and any relevant logs (var/log/system.log, var/log/exception.log).